Frequently asked questions
We are happy to help
Supplements
What types of supplements do you offer for pets?
We offer a comprehensive range of supplements for pets, including probiotics (Peppy Tums), multivitamins (Multi-Vibes), omega oils (OmiGlow), calming supplements (Calming Touch), joint support (Happy Hops), and urinary and kidney function support (Uri-Tone).
Are your supplements suitable for both cats and dogs?
Yes, most of our supplements are formulated to be suitable for both cats and dogs. Please refer to the specific product descriptions for more details.
Can I give my pet more than one type of supplement at a time?
Yes, many of our supplements can be combined to address different health needs. However, we recommend consulting with your veterinarian to ensure the best regimen for your pet.
What steps do you take to ensure your supplements are safe and effective?
All of our supplements are manufactured in the UK according to the GMP (Good Manufacturing Practice) code of practice. These rigorous procedures ensure that all necessary manufacturing practices and prerequisites for product quality and safety are strictly followed. This commitment to excellence goes above and beyond standard requirements, guaranteeing that you receive consistently high-quality products for your pets.
Are your products environmentally friendly?
Yes, we are committed to sustainability. Our supplements are packaged in letterbox-friendly and recyclable packaging to help reduce our environmental impact.
How can I ensure I am giving the correct dosage to my pet?
Each product comes with detailed dosage instructions based on your pet's size and weight. Please follow these guidelines carefully and consult your veterinarian if you have any questions.
Are your supplements safe for long-term use?
Yes, our supplements are designed for daily use to support ongoing health and well-being. However, it's always best to consult with your veterinarian before starting any new supplement regimen for your pet.
How are your supplements administered?
Our supplements come in various forms such as tablets, capsules, and soft gels. They can be given directly to your pet, mixed with their food, or in some cases, the capsule can be pierced and the contents mixed with food. Please refer to the specific product feeding guide for more details.
What are the sources of the digestive enzymes in Peppy Tums Probiotics?
The enzymes in Peppy Tums Probiotics are mainly microbial fermentation sourced from yeast and fungi. The exception is Bromelain which is derived from pineapple.
What are the benefits of Multi-Vibes multivitamin dog supplements?
Multi-Vibes provides essential vitamins and minerals to ensure your pet receives complete nutrition. It includes antioxidant vitamins A, C, and E, as well as trace minerals, to support overall health and vitality.
What is the source of the fish oil in OmiGlow Omega 369 for Pets?
The fish oil in OmiGlow Omega 369 is sourced from anchovies and sardines, primarily off the coasts of Peru and Morocco.
These small fish are among the most sustainable options, thanks to their healthy populations. While some claim that farmed fish are sustainable, the feed used in these farms often harms other fish populations. Our choice of wild-caught sardines and anchovies from small-scale fisheries ensures a more sustainable and eco-friendly option for your pet's health.
How long does it take for Calming Touch supplement to work, and when will I see changes in my dog?
Typically, you can expect to see improvements within 2 to 3 weeks of using Calming Touch supplement. However, the timing can vary based on the specific behaviour and anxiety issues your dog is facing. While the tablets help reduce anxiety, working with your pet on a consistent, long-term approach will yield the best results.
What is the source of the marine chondroitin in Happy Hops?
The source of the marine chondroitin in Happy Hops Pet Joint Support is deep sea fish.
How does Uri-Tone support my pet's urinary health?
Uri-Tone combines Cranberry and D-Mannose with other cleansing nutrients like Marshmallow and Astragalus to help maintain a healthy urinary tract and support kidney function.
How should I store the supplements?
It's best to store our supplements in a cool, dry place away from direct sunlight. For some products, refrigeration after opening can help extend their shelf life. Please refer to the specific product descriptions for more details.
Account
How do I create an account?
Creating an account is easy! Click on the 'Sign Up' button at the top right corner of our website, fill in your details, and you're all set. Welcome to the touchwoof family!
How can I reset my password?
If you've forgotten your password, click on the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions on how to reset it.
How do I update my account information?
To update your account information, log in to your account and navigate to the 'Account Details' section. Here, you can update your personal information, address, and password.
How do I view my order history?
Log in to your account and go to the 'Order History' section. You'll find a list of all your past orders, along with their details and statuses.
Delivery
What delivery options do you offer?
We currently deliver to the UK through Royal Mail. Delivery typically takes 1-4 business days. Please note that delivery times are estimates and not guaranteed. Please check our Shipping Policy.
Is your packaging eco-friendly?
Yes! We use letterbox-friendly and recyclable packaging to reduce our environmental impact.
What should I do if my order hasn't arrived within the estimated delivery time?
If your order hasn't arrived within 10 days, please contact our customer service team. We'll be happy to assist you in locating your order. For more information, please visit our Shipping Policy.
Can I return or exchange an item?
All supplements sales are final, and we do not offer returns, refunds, or exchanges. However, if your item is damaged in transit or lost in the post, we will replace it. Contact us with details of the issue, and we'll take care of the rest. For more details please check our Return Policy.